FAQs

Q: When will I receive my order?
A: As soon as we receive your order, we'll start producing your products. All items are made by order, and depending on how many orders we currently working on the shipping time is between 5-10 days. We working actively to ship all orders as soon as possible.

Q: Where are your products made?
A: All products are handmade by our small team in Sweden. 

Q: How do I return or exchange my products?
A: Since your order is custom made, we do not offer any refunds. In order for us to accept returns your items must be faulty or defect in any ways. Please contact us if you have any issues with your order. Read more about returns here.

Didn't find the answer you were looking for? Send us an enquire to hello@alexswim.se and we'll get back to you within 24 hours.